Our commitment to your privacy
What Information Do We Collect?
We collect information necessary to provide you with our services and manage our relationship with you. This might include:
- Contact Details: Your name, email address, phone number, and project address when you fill out our Project Enquiry form or Contact form.
- Project Details: Information about your bathroom renovation, rebuild, or repair needs that you share with us through forms or direct communication.
- General Communications: Records of emails or other communications you send us.
Information We Collect Automatically: - Website Usage Data: Like many websites, we might use tools (such as cookies or analytics services like Google Analytics) to collect general information about how visitors use our site. This could include your IP address, browser type, device type, pages visited, and time spent on the site. This data helps us understand how our website is performing and how we can improve it. It’s typically aggregated and doesn’t personally identify you.
How Do We Use and Disclose Your Information?
Your trust is paramount. We use your information for the purposes we collected it for, as outlined above.
We generally won’t disclose your personal information to third parties, except:
- To Trusted Service Providers: We may need to share relevant details (like your name, address, and project scope) with essential third-party contractors (e.g., plumbers, electricians, tilers) who are directly involved in completing your specific project. We only share what’s necessary for them to perform their part of the job.
- When Legally Required: If required by law, court order, or other governmental or law enforcement authority.
- With Your Consent: In other circumstances where we have your explicit consent. We will never sell or rent your personal information to third parties for marketing purposes.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate physical, technical, and administrative safeguards.
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request its correction if you believe it’s inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request access or correction, please contact us using the details below. We’ll respond to your request in a reasonable timeframe, in accordance with the APPs.
Cookies and Website Analytics
Our website may use ‘cookies’ (small text files stored on your device) to enhance your browsing experience and help us analyse website traffic.
You can usually modify your browser settings to decline cookies if you prefer, although this might prevent you from taking full advantage of the website. We may also use services like Google Analytics, which use cookies to collect anonymous information about website usage.
Links to Other Websites
Our website might contain links to other websites. Please note that we don’t have any control over those other websites. We are not responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy policy.
Changes to This Privacy Policy
We might update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Questions? Let’s Talk!
Your privacy matters to us. If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please don’t hesitate to get in touch. Our doors are always open for a conversation.
Contact: Jillian Wild Email: jillian@statusflowbathrooms.com.au